Frequently Asked Questions

Browse our collection of cannabis seeds, choose the strain you’d like, select the seed quantity, and add it to your basket. When you’re ready, proceed to checkout and follow the secure payment steps.

We offer secure and convenient payment methods to ensure a smooth checkout experience. Available payment options will be displayed during checkout.

Yes. Ordering cannabis seeds from a reputable seed bank like Urban Seed Bank is safe. Our website uses secure checkout technology to protect your personal and payment information.

If you need to change or cancel your order, please contact our support team as soon as possible. Once an order has been processed or dispatched, changes may not be possible.

Yes. After placing your order you will receive a confirmation email containing your order details.

Yes. Urban Seed Bank delivers discreetly throughout the United Kingdom.

Most UK orders arrive within 2–4 working days depending on your location and the delivery option selected.

Where available, tracked delivery options may be offered during checkout so you can monitor your parcel.

If your order does not arrive within the expected timeframe, please contact our support team and we will investigate with the courier.

Orders are typically processed and dispatched promptly once payment has been confirmed.

All orders are shipped in plain packaging with no reference to cannabis or seeds on the outside of the parcel.

Your bank statement will display a neutral transaction description to maintain customer privacy.

Yes. We use secure systems and privacy protections to safeguard your information.

No. We do not sell or share customer information with third parties.

Feminised seeds are bred to produce female plants, which are typically preferred by collectors and enthusiasts.

Autoflowering seeds are bred to begin flowering automatically after a certain growth period rather than relying on light cycle changes.

Seeds should be stored in a cool, dark and dry place to maintain their quality.

When stored properly, cannabis seeds can remain viable for several years.

Yes. Cannabis seeds can legally be purchased and owned in the United Kingdom as souvenirs or collector’s items.

Germination and cultivation of cannabis seeds without a Home Office licence is illegal in the UK.

Seeds are sold for collecting and genetic preservation purposes in regions where germination may be restricted.

If your order arrives damaged, please contact our support team and we will work to resolve the issue.

If there is a problem with your order, please contact us and we will review the situation and provide assistance where possible.

Please contact our support team with your order details and we will arrange a solution.

You can contact our support team through the contact form on our website and we will respond as soon as possible.

Our team aims to respond to enquiries as quickly as possible, typically within one working day.