Shipping & Delivery Policy
Urban Seed Bank aims to provide fast, reliable, and discreet delivery for all orders placed through https://www.urbanseedbank.co.uk/. This Shipping & Delivery Policy explains how we handle order processing, dispatch, delivery times, and customer responsibilities.
Order Processing
Orders are typically processed within 1–2 working days following payment confirmation. During high-demand periods, processing may take up to 3 working days. Customers will receive an email confirmation once the order has been processed.
Dispatch Methods
All orders are dispatched using discreet packaging to ensure privacy. No product descriptions or branding are visible on the packaging. We primarily use trusted UK and EU postal services for delivery.
Estimated Delivery Times
Delivery times are estimates and may vary due to postal services, customs procedures, or unforeseen delays:
- United Kingdom: 2–5 working days
- European Union: 5–10 working days
Please note these are estimates and not guaranteed delivery dates. We are not responsible for delays caused by postal services or customs inspections.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Occasionally, free shipping promotions may apply to qualifying orders. Urban Seed Bank reserves the right to change shipping fees without prior notice.
Address Accuracy
Customers are responsible for providing accurate shipping information. Urban Seed Bank cannot be held liable for delivery failures caused by incorrect or incomplete addresses. Please double-check your address before completing your order.
Customs and Import Regulations
Customers ordering from outside the UK are responsible for ensuring that cannabis seeds can legally be imported into their country. Urban Seed Bank is not responsible for customs confiscation, import taxes, or other import restrictions.
Lost or Damaged Parcels
If an order appears lost or is damaged during transit, please contact us within 48 hours of the estimated delivery date. We will investigate the issue and may provide a replacement or store credit where appropriate. Urban Seed Bank is not liable for delays or losses caused by postal or courier services.
Order Tracking
Where available, tracking information will be provided by email once your order has been dispatched. Tracking allows you to monitor your parcel’s journey but does not guarantee delivery by a specific date.
Delivery Restrictions
Urban Seed Bank currently ships primarily to the United Kingdom and European Union. We may consider other international orders on a case-by-case basis. Customers must confirm that delivery of cannabis seeds is permitted in their jurisdiction.
Contact Information
If you have questions regarding shipping, delivery, or lost parcels, please contact our support team:
Urban Seed Bank
Email: [email protected]
Website: https://www.urbanseedbank.co.uk/