Privacy Policy

This Privacy Policy explains how Urban Seed Bank (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website https://www.urbanseedbank.co.uk/.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

When you interact with our website, we may collect certain personal information in order to provide our services effectively.

The types of information we may collect include:

Your name
Email address
Billing and shipping address
Payment details (processed securely by third-party payment providers)
IP address and device information
Website usage and browsing behaviour

This information may be collected when you:

Place an order
Create an account
Subscribe to our newsletter
Contact our customer support team
Browse or interact with our website

How We Use Your Information

Urban Seed Bank uses the information we collect to operate and improve our website and services. Your information may be used for the following purposes:

Processing and fulfilling orders
Managing customer accounts
Providing customer support
Sending order confirmations and updates
Improving website functionality and performance
Preventing fraud or security threats

We only collect the minimum amount of information required to provide our services and improve your experience.

Payment Processing

All payments made through our website are processed by secure third-party payment providers. Urban Seed Bank does not store full payment card details on our servers.

Payment providers may collect and process payment information according to their own privacy policies.

Cookies

Our website uses cookies to improve your browsing experience and ensure the website functions correctly.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

Enable shopping cart functionality
Remember user preferences
Analyse website traffic
Improve website performance

You can disable cookies through your browser settings if you prefer, although some website features may not function correctly.

Website Analytics

Urban Seed Bank may use analytics tools to understand how visitors interact with our website. This information helps us improve website performance and user experience.

Analytics tools collect anonymous information such as page visits, time spent on pages, and general visitor behaviour.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.

Our website uses secure technologies designed to protect sensitive information transmitted online.

However, no method of data transmission over the internet can be guaranteed to be completely secure.

Data Retention

Urban Seed Bank only retains personal data for as long as necessary to fulfil the purposes for which it was collected.

This may include retaining information for:

Order fulfilment and customer support
Accounting and record keeping
Legal or regulatory requirements

When data is no longer required, we take reasonable steps to delete or anonymise it.

Third-Party Services

We may work with trusted third-party providers who help us operate our website and business.

These may include services such as:

Payment processors
Shipping and delivery providers
Email communication services
Website hosting providers
Analytics services

These third parties only receive the information necessary to perform their services and are required to handle personal data responsibly.

Your Rights

Under UK data protection law, you have certain rights regarding your personal data.

These rights include:

The right to request access to the personal data we hold about you
The right to request correction of inaccurate information
The right to request deletion of your data where appropriate
The right to restrict or object to certain types of data processing

If you would like to exercise any of these rights, you may contact us using the details below.

Children’s Privacy

Urban Seed Bank does not knowingly collect personal information from individuals under the age of 18.

Customers must be at least 18 years of age to make purchases from our website.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes in our practices, services, or legal requirements.

Any updates will be published on this page.

Contact Information

If you have any questions about this Privacy Policy or how we handle personal data, you may contact us using the following details:

Urban Seed Bank
Email: [email protected]
Website: https://www.urbanseedbank.co.uk/